Talent and Inclusion HR Professional
Jacqueline has actively driven the Talent and Inclusion agenda throughout her career as a senior business leader.
She currently leads the new Guild of Human Resources which brings together business & HR leaders as City employers to solve D&I issues. In February 2017, Jacqueline led a dinner at the City’s Mansion House and in her keynote address highlighted the need to accelerate progress in the areas of BAME hiring, social inclusion and mental health. She believes that the HR profession is an under-utilised and critical player in these areas.
For the last five years Jacqueline has helped establish the new City Watchdog, the FCA. As the FCA’s HR director and member of its Executive Operations & Diversity Committees Jacqueline has driven a complete overhaul of all recruitment, development, performance and reward systems. She has also updated two thirds of the organisation’s 3,500 strong workforce and ensuring near gender parity is achieved at every level. In 2016, the FCA became an early signatory to the Woman In Finance Charter. The FCA has also publicly committed to gender and BAME targets for its senior leadership.
In her executive life, Jacqueline has led major international change, talent and resourcing programmes at HSBC, RBS, Lloyds Banking Group and Barclays. As the most senior ‘out’ woman in these FTSE companies she also acted as executive sponsor and mentor for the employee LGBT networks.
She was a trustee of Stonewall for ten years where she became Chair of the Board during the organisation’s successful campaign for marriage equality. During this time she helped establish the Stonewall leadership programme and spoke on numerous nationwide platforms, most notably at the House of Lords.
As a mum of a seven year old, Jacqueline is a passionate believer in education as a vehicle for social change, she sits on the board of the National Academy for Financial Services Education and has recently been appointed as a governor of Middlesex University. Her first book, The Truth About Talent (Wiley) which looks at the link between talent, diversity and competitiveness was published internationally in 2010. She has also been featured as a top 100 LGBT business leader by the Financial Times.